booking details
Everything at a glance
General information
- Check-in/Arrival from 14:00,
- Check-out/Departure until 11:00.
- If arriving after 21:00, please let us know in advance, our reception is staffed until 21:00.
Credit cards accepted: Visa-, Mastercard, American Express and EC-cards/Maestro
Dogs can stay on request. Dogs are not allowed in the WIESERGUT Bathhouse and restaurant.
Children & families in the WIESERGUT
For families we recommend our FamilySuite, two ManorSuites “Origin” connected to each other. Please ask for further details.
Fixed prices per child and night incl. breakfast in parents’ suite, in the BergLoft or BergSuite. No children’s discount for accommodation in their own suite.
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Summer 26
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Winter 26/27
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0-4 years
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free
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free
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5-12 years
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€120
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€120
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13-17 years
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€200
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€200
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Fixed prices per child per night, including breakfast in the BergLoft or BergSuite of the parents:
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Summer 26
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Winter 26/27
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|---|---|---|
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0-4 years
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free
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free
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5-12 years
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€200
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€200
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13-17 years
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€300
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€300
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Booking terms
For bookings/reservations, the Austrian Hotel Contract Conditions of the association of accommodation providers from 23/9/1981 shall be deemed as agreed upon. Place of jurisdiction: Zell am See.
A deposit of 30% of the trip price is due within 10 days of booking. Deviating terms may apply to special rates, please note the information in your offer/your booking confirmation to this end.
If, for some reason, you should not be able to make use of your stay in the WIESERGUT, we will try our best to find another guest for your suite/s. If we are not able to find another guest, the following cancellation terms apply:
SUMMER:
Cancellations made up to 7 days before arrival are free of charge.
In the event of a later cancellation or no-show, the full amount will be charged.
WINTER:
Dec/4th – 18th, 2026
Cancellations made up to 7 days before arrival are free of charge.
In the event of a later cancellation or no-show, the full amount will be charged.
Christmas & New Year´s Eve:
Dec/19th, 2026 – Jan/06th, 2027
Cancellations made up to 60 days before arrival are free of charge; for cancellations made 59 to 30 days before arrival, we charge 40% of the total booking amount; for cancellations made 29 to 7 days before arrival, we charge 70% of the total booking amount; for cancellations made 6 to 1 day before arrival, cancellation fees amount to 90% of the price.
In the event of cancellation on the day of arrival or a no-show, the full price will be charged.
Jan/07th – Apr/03rd, 2027
Cancellations made up to 30 days before arrival are free of charge.
For cancellations made later than that or in the event of a no-show, the full price will be charged.
When booking special rates, please refer to the details on your offer or booking confirmation.
Travel insurance
Better be safe than sorry:
With a travel cancellation insurance, all cancellation costs will be refunded so that you can easily book the WIESERGUT for another date.
When completing your booking, select one of our travel cancellation insurance policies provided by Europäischen Reiseversicherung:
Europäische Reiseversicherung (German)
Europäische Reiseversicherung (English)
Standard information for package tour contracts:
The combination of travel services offered to you is a package tour as defined by Directive (EU) 2015/2302. (Package Travel Act: www.justiz.gv.at/pauschalreisegesetz)
You can therefore claim all EU-rights that apply to package travel. The company WIESERGUT GmbH & Co.KG bears full responsibility for the proper performance of the complete package tour.
In addition, the company WIESERGUT GmbH & Co.KG has taken out the legally required coverage for reimbursement of your payment and, if transport is included in the package tour, to ensure your return transport in case of insolvency.
Most important rights pursuant to Directive (EU) 2015/2302
- Travellers shall receive all essential information about the package tour before concluding the package travel contract.
- At least one contractor shall always be liable for the proper performance of all travel services included in the contract.
- Travellers shall receive an emergency phone number or details for a contact point, through which they can contact the tour operator or the travel agency.
- Travellers can transfer the package tour – within a reasonable period and, in some circumstances, subject to additional costs – to another person.
- The price of the package tour can only be increased if specific costs (such as fuel costs) increase and if this is specifically provided for in the contract, and in any case until no later than 20 days before the start of the package tour. If the price increase exceeds 8% of the package tour price, the traveller can withdraw from the contract. If a tour operator reserves the right to a price increase, the traveller has the right to a price reduction if the relevant costs drop.
- Travellers can withdraw from the contract without paying a withdrawal fee and receive full refund of all payments, if one of the essential components of the package tour, except for the price, are significantly changed. If the contractor responsible for the package tour cancels the package tour before the start of the package tour, travellers shall have the right to reimbursement of costs and, in some circumstances, compensation.
- In the event of extraordinary circumstances travellers can withdraw from the contract before the start of the package tour without paying a withdrawal fee, for example if serious safety concerns exist at the destination, which can be expected to affect the package tour.
- In addition, travellers can withdraw from the contract at any time before the start of the package tour subject to paying a reasonable and justifiable withdrawal fee.
- If after the start of the package tour, essential components of the package tour cannot be completed as agreed, travellers shall be offered other suitable arrangements at no additional cost.
- Travellers can withdraw from the contract without paying a withdrawal fee, if services are not rendered according to the contract and this has significant effects on performing the contractual package tour services and the tour operator has failed to take remedial action.
- Travellers have the right to a price reduction and/or damages if the travel services are not performed or not duly performed.
- The tour operator shall assist travellers if they are in difficulties.
- In case of insolvency of the tour operator or – in some member states – the travel agent, payments shall be refunded. If the tour operator or, if relevant, the travel agent, becomes insolvent after the start of the package tour and transport is a component of the package tour, the return transport of the travellers shall be ensured. WIESERGUT GmbH Co.KG has taken out insolvency insurance. Travellers can contact this institution or, where necessary, the competent authority, if they are being denied services due to the insolvency of WIESERGUT GmbH Co.KG.